Frequently Asked Questions
If you have a question and don’t see it answered here please contact us and we’ll get back to you directly.
We have templates available for quickly setting up Debian, CentOS, Ubuntu and FreeBSD.
Our virtualization is based on KVM and that allows our systems to support a broad range of operating systems. We allow you to install your own operating system on your VPS and will upload a custom ISO to our servers to help you. Please raise a ticket for that if you like.
About Windows – sorry, we can’t support it. We do not have the required data center or node license for running Windows and beyond that most VPS will not have the specs required for running the operating system well (i.e. 2GB RAM+).
We have a Looking Glass server in our Vietnam location.
If you’d like to use it, please raise a ticket to sales and we’ll get back to you with the server details.
Currently we support payment via Paypal and 2Checkout.
Our Vietnamese customers with accounts in VND may find 2Checkout to be the best method to use.
Yes, for new and existing customers. New customers, please feel comfortable to sign up and test our service, and if there’s any issues just let us know and we’ll refund your payment in full.
If an existing customer has any issues with our service and their VPS has not used excessive resources in the billing period we will provide a refund for that period. Please raise a ticket with Accounts to request this.
We can offer firewall services in all locations. Please contact us to discuss requirements.
DDoS protection is only available in our Sydney location for now.
Our latest VPS servers are the following:
Supermicro w/ dual power supplies
2x Intel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz
196GB DDR4 ECC RAM
8x SSD in RAID
Our other hosting servers are HP Proliant hardware, E3-1220 w/ DDR3 ECC RAM based.
We are a small group with a professional background in corporate IT networking and IT security. We have experience working with some of the largest corporate networks and websites online in Australia.
We started offering web hosting services to family and friends in 2010 to give them a better product and value for money then we were seeing online. We moved off rented infrastructure and started hosting our own servers in 2015. We’ve been offering VPS services to the public since 2017.
There are a lot of players in the virtual server market and some markets are experiencing a race to the bottom in both price and quality. We aim to avoid that and target markets requiring a quality product, and where sustainable pricing is possible.
A VPS is a virtual private server, you may have also heard them called a cloud server or just “the cloud”. They offer most of the benefits of having your own, real server on the Internet without the expense of buying, installing and running an enterprise grade physical server in a commercial datacentre. We do that part for you.
Your virtual server behaves exactly like a real server – you have full access to it and can control what software it runs. You can reboot it, and access the servers console. The virtual server has its own IP address and you don’t share that or any other part of the VPS. You do share the underlying physical server and we manage that to ensure everything stays up and running smoothly.
What this also means is you need the skill set to maintain your virtual server. You need to configure it, get your content onto it and keep it up and running securely. Remember that your virtual server has full access to the Internet. Most virtual servers run the Linux operating system, also referred to as distributions, and many Linux distributions go a long way to help people manage their server. There’s also countless resources online that can assist you.
If you have the skillset to manage your virtual server or would like the challenge of learning how to, running a VPS is usually a superior alternative to traditional shared web hosting, and shared mail hosting. It can often be cheaper too.
Some commonly used acronyms…
VPS = Virtual Private Server
SSD = Solid State Drive. This is also shorthand for a fast and highly reliable hard drive.
RAID = A redundant configuration of hard drives. If one hard drive in a RAID array fails, the greater RAID drive still continues running and all the data on it remains safe.
TOS = Terms of Service. Ours is here.